Customer Support Center

"We report the result of delivery to the customer. As a rule, the gift is intended for a certain date, holiday, and the customer considers it his duty to personally call and congratulate him again. Of course, the recipient will share his impressions of the gift. :) There is such a practice as photographing the moment of presenting a gift. This is an acknowledgment of delivery, but our company does not practice this for the following reasons: gets into an unexpected situation. The girls understand that this photo is sent to the customer and begin to put themselves in order, which can take quite a lot of time, and the courier cannot wait 1.5 hours for this preparation to last.

If the recipient refuses to be photographed, then the courier finds himself in a hopeless situation. He must give a gift, but at the same time report to the customer by providing a photo, and the recipient, in turn, does not want to be photographed ... What to do in this case? Don't give a gift? :)

In our opinion, when ordering a gift, the sender wants to please the recipient, and the difficulties of this kind, such as mandatory photography, put the recipient in such a position that he received the gift and is now obliged to be photographed. The feeling of obligation at such a moment is not very welcome.

Our service is more than 2 years old and 80% of customers are our regular customers who do not need to prove the quality of our work. We are trusted not only to deliver a gift, but also to choose at our discretion, which confirms the trust in us. That's why we made a form for placing an individual order, which is very often used by our regular customers.

Our service is connected to Fondy.io, which processes card payments. Any system, be it American (Fondy.io), requires a package of constituent documents, checks the reliability of this company before concluding a contract with it and taking it on service. There are systems that simplify the connection procedure, but at the same time require you to have a non-withdrawable deposit on your account, which will guarantee a refund in case of risk.

If our service does not inspire confidence in you and something confuses you, you did not find answers to your questions, then contact the support service and, depending on the answers to your questions (how well they will answer and explain to you), draw conclusions and make decisions. "

The order is formed and delivered only after agreement with the recipient. If the order is executed without agreement, at the request of the customer (respectively under the responsibility of the customer) and the recipient is not at the specified address or the address is not correct, then the money will not be returned. Flowers are a perishable commodity and delivery terms are initially defined on the page "Our guarantees"

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Don't worry, place an order. If you are our regular customer, then even if we do not have time to receive the money before the delivery date, the order will still be fulfilled. However, this is provided that you are really our regular customer.

To all cities that are in the menu of served cities - we carry out delivery and, accordingly, the issue of accepting payment for an order in these cities is also decided through our representatives. Place an order and we will contact you, having previously resolved this issue with a representative in your city.

You can pay with a card in any currency if you have an international credit card (Visa, MasterCard, etc.). The payment system will accept your payment in US dollars, and your bank will automatically convert it into pounds and debit the amount equivalent to dollars from your account at the exchange rate valid on the day of debiting. This also applies to any other monetary unit (Euro, Krona, Ruble, etc.)

We use the American payment system and the dollar amount does not change. When you go to the site of the payment system, you see the cost at the moment. Because Since international payment systems are directly connected to exchanges, the exchange rate can change every minute depending on the ratio of the dollar to the Euro. Those. + - a few cents depending on the exchange rate at the moment. Money will also be debited from your card not 60.94€ and probably not 61.91€, but an amount equivalent to 71.69$ at the time of debiting. What is write-off?! By paying with a credit card or withdrawing money from an ATM, you thereby give a request to the bank to debit a certain amount in favor of the seller or the bank (which serves this ATM). You receive cash, the required amount is blocked on your account for further debiting in favor of the seller or the bank, and the actual debiting takes place within 2 weeks. This is a common practice in interbank transactions. For us, as ordinary users (cardholders and merchants), this operation is not visible, it remains outside of our attention and we do not even notice all this. Therefore, when you pay or pay with your card in another country, or use the payment system of another country using a different currency, there will always be a slight discrepancy in amounts due to the constant change in the exchange rate between currencies.

If the system “informed” you about the successful completion of your transaction, then there is nothing to worry about. This means that the system has made a request to your bank, the required amount is reserved (not debited) and is ready for debiting. Usually, we first fulfill the order and only after that we instruct the payment system to write off the previously reserved funds in our favor for the services provided. If the payment system provides our company with a similar service, then why not use it, especially since it is calmer for both you and us.

Our head office is located in Kyiv and all orders, payments, control and reporting go through the head office. If each customer sends money to different parts of the world, it will be difficult to track the timeliness of payments and control the timeliness of order fulfillment.

The problem is not in the presence of money on the card, but in the card itself. The payment system processes payments from credit cards. Visa electron is a debit card and it is not intended for such transactions. does not have insurance coverage unlike any credit card.

This is fine. Our company uses 2 payment systems for servicing and transfers users depending on many factors. Don't let this bother you, the system will determine and transfer you to the required payment server: Fondy.

"In fact, authorization is a "two-way road". The payment system server is no different from a conventional ATM, except that the ATM automatically reads its number from a magnetic card, and you enter it manually on the payment system server. Also, the ATM requires a pin code, and the payment system requires a CVV code. Otherwise, the actions take place according to the following scenario: 1) When receiving data at point A (payment system server, ATM, terminal in the store), this data is encrypted and sent to your bank terminal via secure communication channels. 2) Having arrived at point B (terminal of your bank), the card is authorized (card identification, whether this operation is allowed, whether the amount on the account allows this transfer, etc.) 3) At point B (your bank), after a positive the result of the check, block the requested amount and send information to point A (payment system server, ATM, terminal in the store). 4) You, being at point A, receive the result (cash in an ATM, a positive response from the payment system) If the information did not go from point A to point B, then you are shown the result that there is no connection with the terminal, your card is not accepted, or repeat the operation later. You have probably experienced this when withdrawing cash from an ATM or when paying with a card for purchases in a store. If the information did not reach point B (your bank) to point A (where the request was made from), then you will not know about the result of the transaction. Those. upon receiving a request, your bank could block the amount for further debiting, but the answer about this did not reach the final destination due to a network failure. In such a case, you should not worry, because. money is not debited from your account, but is only blocked for further debiting. In such a case, there will be no further write-off and the money will be automatically unlocked within 10-14 days and will be available to you. Such a procedure is generally accepted in banking operations and is primarily designed for the safety and protection of the client (cardholder). The only inconvenience is that you will not be able to use the blocked amount within 10-14 days."

Your order really costs $99.30 USD and when transferred to the payment system, the amount has not changed, but only by determining your location, it was shown in Canadian dollars, i.e. $ 119.99 CAD. At the top of the page where you make a payment, you can see the flags of different countries ... When you select, the currency changes. In your case, the payment system automatically "adapted" to you and showed the amount in the appropriate currency.

Received 2 payments for one order. An instruction was given to the payment system to cancel the re-payment. A confirmation has been received from the payment system. You should have also received a copy of this notice. PS We are sending you a screenshot showing that the cancellation has occurred. Regarding the double write-off, the information is not correct. At the moment, no money has been debited for either payment or the second. The money is reserved for further write-offs. Within 2 weeks, one amount will be debited from your account in our favor, the second will be automatically unlocked and available for use.

If you have a credit card, then you probably use it - pay in the store for purchases, at an ATM, etc. The payment system is similar to an ATM with the only difference that the ATM reads the number from the magnetic strip and makes a request to your bank for debiting, and on the payment system server you must enter the number by hand. This is where all the differences end. Data through the same secure channels goes to the same bank and the same actions take place. If you still have doubts, then when filling out the order, you can select the payment method: “Other” and the manager will select payment options for you (taking into account the time until the delivery date and your location)

Do you know many such firms that would “put their customer data on public display”? Believe me, we are least interested in disclosing any information about our clients. We are most interested in keeping the addresses of our clients operational for as long as possible, and we have the opportunity to contact customers, if necessary, in order to find out the necessary information if necessary.

"If you want the gift to be delivered unexpectedly, without prior agreement, then it was enough for you to write about your wishes in the order filling form, in the column: "Wishes ...". We will do everything possible that depends on us. In this case, if the recipient is absent, then we reserve the right to give flowers to colleagues (with a request to transfer to the recipient), if it is in the office or neighbors, while leaving a note in the mailbox or at the door. Often there is a combination lock on the access doors and in the absence of the recipient's phone number, the courier will have to wait until someone deigns to let him in. Such an expectation, especially in winter, can affect not only the appearance of the bouquet, but also the health of the person delivering it."

Hello! Delivery cost to Voronezh - 0$ You can pay for the order in cash in St. Petersburg. When placing an order, you must select the payment method: cash to the courier.

Before placing an order and performing delivery, our representative, as a rule, calls the recipient and specifies a convenient delivery time, address, code lock number on the access doors, etc. If you have indicated in your wishes for delivery: "Deliver without prior approval", then the courier delivers the order under your responsibility. If in this case the recipient is not at home, then the order is handed over to family members who are at home, or left to neighbors, colleagues. When delivering an order without prior approval, such cases are not uncommon. often, the recipient may be on a business trip, in the hospital, or just absent for a few minutes. It is for these reasons that we always try to coordinate the delivery time. If the customer wants his order to be delivered without agreement, then he takes responsibility. When the order is formed, delivered, we can no longer influence the course of events and are forced to proceed from the fact that we are facing.

Hello Andrei Viktorovich! Yes, we have a system of discounts for regular customers. Customers who place an order for $100 (one-time) or more receive a discount card, which allows them to receive further discounts when placing orders, depending on the payment method. You placed an order for less than $100.

"Yes, you understood correctly. Regarding company policy... What are discounts for and why are they provided? This is not the first time this question has been asked and we will try to answer it in detail. - In order to retain a client, a more loyal attitude is needed, by providing him with any benefits. In this case, discounts. How can a company provide a discount? 1) The resources that the company spends on processing and fulfilling the order are the same, regardless of the cost of the order. Therefore, completing 4 orders for $25 requires 4 times more resources than completing 1 order for $100. Those. the company saves resources (time, remuneration for managers, traffic, time to verify payment, etc.). Due to these savings, the company can reduce the cost for the customer. 2) There are situations that are difficult to explain mathematically, but which are natural. For example: the cheaper the order, the more time it takes. The customer makes an order, the cost of which is not more than $35, then changes the delivery date, delivery time, message text, etc. several times. We are sympathetic to such situations, but all this requires additional time costs. Each change is sent to the representative with clarification of data, etc. This development occurs in 90% of cases. Orders worth more than $100 are made by companies, businessmen, busy people who quickly, clearly and immediately know what they want, do not make changes and trust our company. It is easy and simple to work with such clients. That is why the company's policy is aimed at retaining customers who placed orders in the amount of .... The starting point was taken to be the amount of $100. We think that if the amount of $90, $75 or another was taken as the "reference point", then a similar question would still arise. 3) We could complicate the rules and write a whole treatise ... For example: A discount card is issued to customers who place an order of $100 or more, or 3 orders of at least $75 or 10 orders ..... For customers who who have been served by us for at least 6 months and at the same time have issued at least .... orders .... And so on, ad infinitum. Everyone wants to get simple and understandable information, and not to study a multi-stage and complex system of discounts. None of the customers would want to understand this and would not make additional orders in order to receive a discount card. Therefore, the rules are simple and clear, especially since there are very few customers who place an order for $70-90. As a rule, the order amount is up to $50 or more than $100."

We are talking about individual orders, not deliveries. Those. You ordered a standard order from the assortment provided on our website. You had to use the form to fill in an individual order due to the absence of the desired delivery city in the list of served cities. Those. this does not apply to your case. The discount card does not apply to individual orders. Those. if you order TV, skiing, cake, etc. by individual order. Our company is not a wholesale warehouse of household appliances, a sports or confectionery store. The discount card assumes that there has already been an order from this client and the order processing time will be much less, because. there is no risk of a chargeback on credit cards, there is complete data of the sender, which allows you to quickly contact him and clarify the necessary information if necessary. This is saving time and money. The execution of an individual order does not mean saving time, but vice versa.

Unfortunately, discount cards are not restored. Please contact the support service and they will tell you the number of the card that was previously sent to you. Because to the database of customers and discount cards, has limited staff access, so this may take some time.

Please write to the support service with your name and card number. It may well be that there was an error when entering the number into the database. The administrator will check, correct the error, if any, and inform you about the result.

Discount cards are sent by mail, and since you did not provide your postal address in full when placing an order, they could not send you a discount card. Contact support, provide your details and the issue will be resolved positively.

"All cards are sent by letters and the number is duplicated by e-mail. You can provide any postal address where you can receive the letter. It can even be "on demand". It is not necessary for us to know where you live and this is only for your convenience."

This is your card and you use it as you wish. An order comes to us with a discount card and we work it out regardless of who used the card.

Discount cards are not for sale, but are provided free of charge to customers who have made an order in the amount of $100 (one-time) or more.

In the order filling form, there is a column for filling in the discount card number. After placing an order, the cost will be automatically recalculated taking into account the discount. For more information on using the card, see the page "Discounts"

"The picture shows "standard". Small or large bouquets differ from the standard in composition and size. 20-25% less or more than standard."

Unfortunately, we do not provide such services for several reasons:

1. Our main focus is precisely such gifts that cannot be sent by parcel.
2. If we are directly involved in the delivery of gifts from sender to recipient using our couriers, then there is a possibility that our service will be used to transport illegal products (counterfeit CDs, drugs, weapons, etc.).
3. When sending your gift by train or otherwise, we cannot guarantee that the gift will arrive safe and sound. transportation from one city to another will not be carried out by our service.

Yes, such cases are not uncommon and we fulfill such orders. Usually a request is made on the specified data (icq), on behalf of the company with the information that we are a gift delivery service and there is a gift for you that we need to deliver ... Please provide your phone number or other data that will allow our courier to contact you In your city. As a rule, the recipient readily provides his phone number, which allows our representative to coordinate the time and place of delivery. Next, we complete the order. However, at the same time, we will not be able to provide you with the contact details that the recipient will provide us.

We cannot answer this question for you, because we do not know: what flowers and in what city. Urgent orders are carried out as far as possible, but almost always we try to satisfy the client's desire. On the eve of the holidays, we are forced to refuse urgent orders and the point is not even the price, but the fact that the delivery schedule is formed as orders are received and the fulfillment of an urgent order shifts the entire schedule, which will affect other orders. In any case, place an order and we will do our best to fulfill your order as quickly as possible. We do not have any surcharge for urgency. The services of our company were originally designed for efficiency

Fill out an individual order and we will forward it to our representative, depending on the city of delivery. He will certainly advise something, taking into account the possibilities and prices of the region. Try to describe your wishes in more detail (office equipment, something unusual, jewelry, etc.), to whom the gift is intended (a girl of 12 years old, a man of 55 years old, etc.), so that the representative can navigate and offer you a gift, which is suitable both in price and in essence. The more information you provide, the more efficiently your order will be processed.

"Contact support immediately and provide this information so that we can find suitable options: reschedule your order to a later date or refund payment for this order. More See "Our Guarantees""

Dear Elena! If you had not forgotten to write your data (at least e-mail), then you would definitely get an answer! The letter, unfortunately, will not reach if sent to Moscow, Elena. Be careful next time! :)

"If the payment is NOT made by credit card, then the execution of such an order is possible. When filling out the order, in the mandatory fields, write: "Agree by phone with the recipient." This will be enough."

Unfortunately, we can't find out. Customer information is confidential.

"Hello, Sergey Anatolyevich! This service is available in some cities. When placing an order, in the column: "Additional information", tell us your wishes and we will try to take them into account when fulfilling the order."

"You do not need to contact the courier in Karaganda, especially since it is not within his competence to resolve such issues. You just need to place an order and in the designated field to fill in "Additional Information", write your wishes. Regarding payment, all orders are received at the head office and only after the order is processed, the manager contacts the necessary representative, sends him all the customer's data, after which the courier arrives to accept payment."