About UsHow does the serviceHow are the representatives (couriers)
International delivery service "sendflower.ru" is part of the company's "Present", was founded in 2000.
Expertise: international flower delivery, wedding flowers, festive celebrations, decoration, decoration of wedding car.
The company has regional representatives in more than 400 cities around the world that allows you to work effectively controlled, and quality.
How does the service
The company has regional representatives in more than 400 cities around the world that allows you to work assortment of gifts and flowers presented by our service is in accordance with information provided by our representatives, subject to availability and prices in the region.
Representative in each city determines the range of goods that can be attributed to the "gifts". Monitors the quality of goods and is responsible for timely delivery.
All information, including orders for delivery of flowers and gifts, come to our central office where the information is processed by qualified managers and forwarded to our representative in the appropriate city to fulfill the order.
The cost of delivery in regional towns and district centers, determined by a representative of the region and carried out by prior agreement.
Your order goes to one of the managers responsible for implementation of this order. If you have already been treated in our service, your order, usually handles the manager, who served you earlier. If you are in our service for the first time, your order will be processed free manager. In future you will be able to resolve all issues directly with him. If you're after the order, there is a claim wishes to work the manager or representative, to contact customer support.
If you have any further questions on the work of our service, you can use sections:"Support" или "FAQ" and receive fast and qualified response.
How are the representatives (couriers)
We have worked so:
- It is not strange it might seem at first glance, but we try not to work with the florist. Each flower shop primarily interested in marketing their products and when you need to make bouquets and deliver its intended recipient, then on this occasion that the buyer does not close and no one will control, in 90% of the bouquet will be drawn not from the flowers, which are necessary but from those who need to sell. It is easier to offer to order referring to the beautiful picture, but to sell what is available.
- When an order is our representative, he had to contact the flower shop, which complies with all requirements that correspond to the order and monitor it. If the flower shop can not meet these requirements, or that there will not be any kind of flower, then our representative to contact the other store that can meet these requirements.
- The representative was interested in more than a shop in the qualitative performance of the order, because If the shop does not comply with an order or a wrong time, we refuse to work with him, he will lose the customer and no more, as the representative in this case, have lost their jobs.
- The representative is always looking for a quality product, be it flowers, soft toys, fruit, etc. It is directly dependent on the views of the buyer. If the buyer does not remain satisfied, then it would mean that the representative does not quite come to their professional responsibilities. This situation is dealt with on an individual basis and if found guilty representative, then it breaks the contract. In Service to ascertain the situation of the client, because in most cases, client rights, and given that this group of goods - it's gifts, then you need to work with the soul and creativity. Using our service, customers want to bring joy to their loved ones, make a surprise and a gift should be appropriate. Exaltation recipient means customer satisfaction.
- The representative will make every effort to fulfill individual order, which agreed with the view of the price range and in the region. He always advise and prompt, which allows you to make a wonderful gift and at the same time save your money. By using this service, you will appreciate this advantage.